Back to Home

Privacy Policy

Last updated: January 22, 2025

1. Introduction

TourGeek ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audio tour service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and email address
  • Account credentials
  • Payment information (processed securely through third-party providers)
  • Profile information (avatar, preferences)

2.2 Usage Information

We automatically collect:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Audio tour listening history
  • App usage statistics
  • Crash reports and performance data

2.3 Location Information

With your permission, we collect location data to:

  • Suggest nearby landmarks and tours
  • Provide location-based audio content
  • Enhance your touring experience

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our Service
  • Process transactions and send purchase confirmations
  • Personalize your experience
  • Send service-related communications
  • Improve our content and features
  • Respond to customer support requests
  • Ensure platform security and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers

  • Payment processors
  • Cloud storage providers
  • Analytics services
  • Customer support tools

4.2 Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits
  • Limited access to personal information
  • Secure data centers

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Download your data (data portability)

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze usage patterns
  • Improve user experience

You can control cookies through your browser settings.

8. Children's Privacy

TourGeek is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy-related questions or concerns, contact us at:

  • Email: privacy@tourgeek.com
  • Address: TourGeek Privacy Team, 548 Market Street, Suite 600, San Francisco, CA 94104, United States

13. GDPR Compliance

For EU residents, we comply with GDPR requirements including:

  • Lawful basis for processing
  • Data protection by design
  • Right to erasure
  • Data breach notifications